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  • Believe it or not wax has memory which it learns on each and every burn how to behave. For the first burn, make sure the pool of melted wax reaches the edges of your candle before you snuff the flame. You should generally aim for the wax pool to be about 1cm deep at the edges or burn for approximately 4 hours before putting it out. Following your first burn, avoid lighting your candle for short periods of time to avoid this later on. Burning for longer periods of 4 hours will cause carbon to build up on the wick resulting in the wick “mushrooming’.

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  • Keep your candle or wax melt burner away from any drafts.

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  • Keep the wax pool free of debris and wick trimmings. Debris in wax can act as a secondary wick.

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  • Trim candle wicks to ¼ inch before each use. Long wicks cause unburned carbon particles otherwise known as sooting, flickering flames and an uneven burn.

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  • Never burn a candle for more than 4 hours and extinguish if it repeatedly smokes, flickers or the flame becomes too high. Burning your candle for long periods of time can cause carbon to collect on the wick.

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  • If the wick is looking like a mushroom then there is an excess of carbon on it which can build up during burning. This can cause the wick to become unstable, the flame to get too large releasing soot into the air and around the candle jar. If it happens it's very easy to resolve. When you put out your candle and let it cool, trim the wick removing the mushroom.

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  • Don't burn your candle all the way down, leave ½ inch of wax in the bottom. This ensures that the wick remains vertical and that the burn stays under control the whole time.

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  • Place burning candles 10cm apart from one another. This will help stop the candles melting each other or creating their own drafts which would cause uneven and improper burning.

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  • Candle tunnelling can occur when a candle burns down the centre leaving hard wax around the outside. This wasted wax means your candle won’t achieve it’s maximum burn-time. As the flame burrows further down the middle, the wick will become difficult to light and eventually be drowned by melting wax. The first time you light your candle really sets the stage for how well the candle will perform. Allow the pool of melted wax to reach the edge of your candle jar before extinguishing.  Normally 1hr per inch in diameter will allow tunnelling to be avoided.

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  • ​Give the bottle a little shake before you open it

  • Carefully remove the stopper by gently twisting

  • Pop your reeds in and away you go

  • We suggest turning your reeds every 2-3weeks for optimum results

  • For a more subtle fragrance turn the reeds less

  • Please allow 24 hours for the fragrance to fill the room

  • Ensure you wash your hands if you touched the liquid

  • Make sure you place on top of a matt or coaster to avoid the risk of any ring marks

  • Wipe immediately if the liquid touches any surface

  • Ensure the diffuser is out of reach of children and pets

We are committed to providing you with a 100% Happiness Guarantee from start to finish

If you're not 100% happy with our products or service for any reason, please do let us know and we will do whatever we can to make it right

Remember to include your order number if you can, and any photos of the product or packaging

So simply pop us an email or fill in our online form we will be happy to help wherever we can

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